Privacy Policy

1. Who We Are

FlexDeed is a rural land research platform operated under Virginia law. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and subscription services at getflexdeed.com.

2. Information We Collect

We collect the following types of information:

• Account information — name, email address, and subscription tier when you sign up
• Payment information — processed securely through Stripe. FlexDeed does not store credit card numbers
• Property submissions — address, contact details, and property information submitted through our seller intake form
• Usage data — pages visited, deal records viewed, and general platform activity
• Communications — emails or messages you send to FlexDeed

3. How We Use Your Information

We use your information to:

• Provide and improve the FlexDeed platform and subscriber experience
• Process payments and manage your subscription
• Send deal alerts, newsletters, and platform updates you have opted into
• Respond to your questions and support requests
• Review property submissions and match sellers with buyers
• Comply with legal obligations

4. Third-Party Service Providers

FlexDeed uses the following trusted third-party processors:

• Stripe — payment processing. Stripe's privacy policy applies to all payment data
• Mailchimp — email communications and subscriber management
• Airtable — internal data management and deal records
• Netlify — website hosting

These providers are contractually required to protect your data and may not use it for their own purposes.

5. We Do Not Sell Your Data

FlexDeed does not sell, rent, or trade your personal information to any third party. Ever. Your data is used solely to provide and improve the FlexDeed service.

6. Cookies

FlexDeed uses basic cookies to maintain your session and improve platform performance. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though some platform features may not function correctly.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe and never stored on FlexDeed servers.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing emails at any time via the unsubscribe link in any email
• Cancel your subscription at any time through your account settings

9. GDPR and CCPA

If you are located in the European Union or California, you have additional rights under GDPR and CCPA respectively, including the right to data portability and the right to know what data we hold. To exercise these rights contact us at hello@getflexdeed.com.

10. Data Retention

We retain your account information for as long as your subscription is active and for a reasonable period afterward for legal and business purposes. Property submission data is retained for internal research purposes. You may request deletion at any time.

11. Children's Privacy

FlexDeed is not intended for users under 18 years of age. We do not knowingly collect information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers of material changes by email. Continued use of FlexDeed after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or requests contact us at:

Email: hello@getflexdeed.com
Phone: (240) 366-7262